Attendee Refund Policy Requirements
1. Who We Are.
Welcome to Tangopolix! We are a marketing and event management platform dedicated to empowering the global tango community to discover and sign up for tango events easily. Through our platform, mobile app and services we enable people all over the world to publish, manage, search and register for tango festivals, tango marathons, encuentros milongueros, seminars, workshops, and any type of event related to tango.
1.2 The Services.
Tangopolix’s website and domain tangopolix.com, and all of the webpages, subdomains, and subparts of this website (collectively, our "Site"), all of the services available on or through the Site or otherwise provided by us, and our mobile application TGPX Pro (the "Application") are offered, maintained and provided by Tangopolix. We refer to all of these as our "Services". Tangopolix is the business name under which Daniel Mera de Agustin, registered as a Sole Trader in the United Kingdom with VAT number GB 259529855, trades as with its place of business at 272 Lymington Avenue, N22 6JN, London ("Tangopolix," "us," "we" or "our").
1.3 Organisers, Vendors and Attendees.
Through the Services, Tangopolix provides a simple and quick means for registered users who have been approved as event organisers by Tangopolix ("Organisers") to create event entries in Tangopolix’s event directory, an organiser profile and to promote those pages and events. In addition, Tangopolix also enables Organisers to sell tickets, registrations and/or vouchers related to their events (collectively, "Organiser Products") to users who wish to make purchases and/or registrations from or to such events ("Attendees"). We refer to Organisers who sell Organiser Products through the Services as "Vendors" (or "you").
2. Minimum Refund Policy Requirements.
As a global marketplace of tango events of all shapes and sizes, Tangopolix understands the importance of providing a clean, well-lit platform where Attendees have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, Tangopolix has created the following terms and conditions governing refund policies of Vendors of paid events on the Services (the "Attendee Refund Policy Requirements"). By accepting the Terms of Service, you agree to the terms of these Attendee Refund Policy Requirements without modification and enter into a binding contract with Tangopolix, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for a paid event.
2.2 Incorporation By Reference.
These Attendee Refund Policy Requirements and the rights and obligations contained in these Attendee Refund Policy Requirements are in addition to and are incorporated into the Terms of Service by reference. Nothing in these Attendee Refund Policy Requirements shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.
3. Refund Policies And Administration.
3.1 Minimum Requirements.
We understand that refund policies vary depending on the type of event and the Vendor. Because of that, we provide flexibility for Vendors to post their own policies with respect to their events, so long as they meet the following minimum requirements:
- (a) Refund policies must be included in the terms and conditions provided by the Vendor within its Vendor Account. Tangopolix will then expose a link to the Vendor’s terms and conditions during the check out process and request agreement from Attendees via a mandatory check box;
- (b) "No refund" policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
- (c) Refund policies (including "no refund" policies) must provide for a refund or other make good for complete failure to provide the advertised goods and services (e.g., event cancellation);
- (d) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations;
- (e) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
- (f) Refund policies may not be changed with respect to purchases made prior to the date of such change and the modification of your Vendor terms and conditions;
- (g) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and
- (h) Refund policies must otherwise be fair and reasonable.
If a refund policy is not posted or does not meet these minimum requirements set forth above, Tangopolix may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the actual refund policy on the applicable Vendor terms and conditions or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
3.2 Refund Process.
In order to initiate a refund request, an Attendee should contact a Vendor directly as set forth in the applicable refund policy. If no contact information is listed, the Attendee should use the contact information posted on the event page. Vendor agrees to administer its refund policy in accordance with the terms set forth on the applicable Vendor terms and conditions and the minimum requirements set forth in Section 3.1 above. Vendor may request assistance from Tangopolix to process a refund subject to the conditions set out in Section 4.3 of the Tangopolix Vendor Agreement.
3.3 Tangopolix Review.
In the event that Vendor fails to honor a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that Tangopolix initiate a refund by contacting us. Tangopolix will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Tangopolix will endeavor to complete its review within thirty (30) days of being contacted by Attendee. Attendees should note that Tangopolix will not have control of the funds and Tangopolix will need the Vendor to cooperate in order to obtain a refund, which may not happen. All determinations of Tangopolix with respect to these Attendee Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Vendor and Attendee.
4.1 No Insurance/No Guarantee.
These Attendee Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Vendor and are not a guarantee that refunds will be issued in any given situation.
This document was last updated on February 21, 2017